Tag: Services

(Our partners at VA said this one best…)

CHALLENGE:

“At the VA, customer experience is critical; [VA design teams] use human-centered design to help VA solve its most important Veteran-facing problems. Veterans are a unique user population; as such, adopting an especially inclusive approach to human-centered design is essential.”

SOLUTION:

“To ensure we can consistently deliver this experience to all of our users, [the VA] has partnered with Perigean Technologies to help identify Veterans, servicemembers, caregivers, and dependents to participate in future Veteran user research sessions.”

OUTCOME:

“Perigean helps us by recruiting, screening, and preparing Veterans for sessions” — over 3,000 participants in over 500 user experience studies. “Perigean has done a phenomenal job of managing and coordinating many concurrent user research sessions. Perigean has exceeded expectations supporting this growth while continuing to provide excellent service.”

The program

CHALLENGE:

Westinghouse Electric Company is the world’s leading supplier of safe, innovative nuclear technology. Following a nearly three-decade dormant period, the nuclear renaissance in the 2000s opened significant opportunities for WEC. But the renaissance also presented the challenge of transferring the hard-earned expertise of a few to a brand new and expanding workforce of many.

SOLUTION:

Over the course of a 5-year program, Perigean Technologies implemented our Expertise Management program – eliciting specialized knowledge of scores of the company’s Franchise Experts, preparing products to enable learning for the next-generation, and growing an organic capability to continue the program beyond our tenure.

OUTCOME:

Our WEC partners reported that the program was able to “ease the technology transfer process of these retiring experts, the groups they work for, and specifically for those who will carry on to become the new experts.”

Read the lessons learned and our customer’s perspective

CHALLENGE:

The Situation Room is a 24/7 meeting place for sensitive information flowing into and out of the White House. Established during the Kennedy Administration, the 5,525-square-foot conference room and intelligence management center in the basement of the West Wing, has undergone periodic architectural and technology upgrades – endeavors challenged by the historic nature of the building.

SOLUTION:

Over the course of several weeks in 2006, our CTO conducted ethnographic observations of the cognitive work and workflows enabled (and hampered) by the arrangements of functions, roles, and technologies, and supported in-depth interviews of personnel working in the environment.

OUTCOME:

We provided an in-depth look at the cognitive complexity, software and information requirements, and unique contextual challenges. The findings enabled a gifted team of designers to envision new layouts, furnishings, and constructions to modernize this important workspace.

See pictures!