Case study

New York Power Authority

Mitigating the risks of lost knowledge


The NYPA is the largest state public power utility in the United States, operating 16 generating facilities and more than 1,400 circuit-miles of transmission lines. Like many organizations, NYPA has faced a greying workforce for many years. In 2009, NYPA launched a competitive bid to identify a knowledge management approach that could mitigate their risks due to lost knowledge.


Perigean Technologies was the sole selected company to provide consultation to NYPA over the course of a multi-year engagement. The focus of the effort was to enable NYPA to grow Expertise Management capabilities across the organization. We cross-trained over a dozen employees in methods of knowledge elicitation, authoring expertise-rich products and learning experiences, and change management approaches to ensure buy-in across the organization.


Following a successful engagement, NYPA invited Perigean back in 2015 to train a second cadre of expertise managers.

Overview of our approach

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