(Our partners at VA said this one best…)
CHALLENGE:
“At the VA, customer experience is critical; [VA design teams] use human-centered design to help VA solve its most important Veteran-facing problems. Veterans are a unique user population; as such, adopting an especially inclusive approach to human-centered design is essential.”
SOLUTION:
“To ensure we can consistently deliver this experience to all of our users, [the VA] has partnered with Perigean Technologies to help identify Veterans, servicemembers, caregivers, and dependents to participate in future Veteran user research sessions.”
OUTCOME:
“Perigean helps us by recruiting, screening, and preparing Veterans for sessions” — over 3,000 participants in over 500 user experience studies. “Perigean has done a phenomenal job of managing and coordinating many concurrent user research sessions. Perigean has exceeded expectations supporting this growth while continuing to provide excellent service.”