Organizations that think seriously about their future must actively work to mitigate the ever-present potential loss of expertise. We call our approach Expertise Management because it focuses effort on the knowledge that is most valuable. Critical, at-risk knowledge must first be identified so that scarce resources are not spent protecting what is already safe. Knowledge elicitation must then be brought to bear on true expertise — that is, the experience that experts call upon when faced with the most difficult situations.
Capturing ensures the first level of protection, and our efficiency, flexibility, and seasoned guidance in this stage is our competitive advantage. We have executed large-scale expertise management programs and emergency capture consultancies. We have also trained HR, knowledge management, and succession planning professionals how to hone their skills and departments toward a laser sharp focus on expertise.
Take a look at our Publications to get a sense of we can protect your most valuable assets. Then Contact Us today to talk about how we can mitigate your risks of expertise loss.