Publications
We capture the mental models of expert decision-makers to drive innovation in training, knowledge sharing, decision games, and sensemaking. Explore our research below.
| The Expertise Management Framework (in the context of railroading) | PDF |
| The case for Naturalistic Decision Making-based Expertise Management | PDF |
| Identifying and studying franchise experts can contribute to the design of intelligent systems | PDF |
| Strategies for preserving and sharing hard-earned expertise | PDF |
| Combinations of methods for eliciting knowledge that is critical to the organization | PDF |
| Practical advice for mitigating circumstances special to working with senior experts | PDF |
| Easing the technology transfer process of retiring experts | PDF |
| Knowledge Management is perfectly positioned to respond to the challenge of innovation | PDF |
| The right way to maintain expertise in healthcare | LINK |
