Writings

We write — a lot — about our solutions and their effects, and our perspectives. For our latest activities, follow us on Twitter and LinkedIn.


Applied Concept Mapping

Facilitates harnessing the power of Concept Mapping to develop viable solutions to a virtually unlimited number of real-world problems | BOOK

Expertise Management

There is a need to create Knowledge Cities | PDF
The case for Naturalistic Decision Making-based Expertise Management | PDF
Identifying and studying franchise experts can contribute to the design of intelligent systems | PDF
Strategies for preserving and sharing hard-earned expertise | PDF
Combinations of methods for eliciting knowledge that is critical to the organization | PDF
Practical advice for mitigating circumstances special to working with senior experts | PDF
Easing the technology transfer process of retiring experts | PDF
Knowledge Management is perfectly positioned to respond to the challenge of innovation | PDF

Cognitive Systems Engineering

Proposes employing Concept Mapping as a new, structured usability inspection method | PDF
Provided an engineering team with a Human-Centered Design of interfaces for interacting with an autonomous air vehicle | PDF
Framework to generate predictions about where and how a system will enhance or hinder cognitive performance | PDF
Virtual collaboration environment to support a crisis response community of interest and crisis action planning | PDF
Coping with complexity in intelligence analysis | PDF
Supporting the landing of a full-scale rotary-wing aircraft with minimal human supervision | PDF
Exploring the macrocognitive work undertaken at a major healthcare network | PDF
How many of the technological and conceptual recommendations for change in the Intelligence Community are barriers to sensemaking | PDF
Demonstrating close integration of Cognitive Task Analysis and design thinking, and designing for an “envisioned world” | PDF
Designing human-system interfaces to enable interaction with a full-size autonomous helicopter | PDF
What makes for a good meaningful diagrams and how they can support the process of intelligence sensemaking | PDF
Demonstrating how Concept Maps are more effective than PowerPoint and the preferred format for complex information presentation | PDF
Following a User-Centered Design approach to implement and assess Clinical Decision Support User Interactions | PDF
Considering the assumptions underlying our modern conception of design in light of the principles of Human-Centered Computing | PDF

Learning

How methods for accelerating the achievement of extraordinary expertise might be taken to entirely new levels | PDF
Developed Concept Map-based assessment items to test for the training impact of a learning experience | PDF
Developed an electronic decision game to demonstrate how to learn from the findings of Cognitive Task Analysis | PDF
How playing a Concept Map-based game might improve adaptive reasoning skills | PDF

Naturalistic Perspective

Forthcoming Chapter in The Oxford Handbook of Expertise | BOOK CHAPTER
Eliciting and representing the knowledge of experts in The Cambridge Handbook of Expertise and Expert Performance, 2nd Edition | BOOK CHAPTER
Merging of the Wagon Wheel Method with Concept Mapping to enhance the study of team dynamics and performance | PDF
The concept of macrocognition is a way of describing cognitive work as it naturally occurs | PDF
Examining sensemaking from various perspectives to separate things that are doable from things that seem more like pie-in-the-sky | PDF
The Data/Frame Theory of Sensemaking posits a closed-loop transition sequence between mental model formation and mental simulation | PDF
The naturalistic perspective serves as common ground for the Naturalistic Decision Making community and deals effectively with criticisms | PDF
Intelligence analysis as a form of critical thinking and what makes it difficult | PDF
Concept Mapping to support the analysis of qualitative data | PDF